FAQ

FAQ für allgemeine Fragen

Why can’t I log in?
Have you forgotten your password?  If this is not the case, please send us an email from the email address, which you used to register to our plattform...
Mo, 22 Mär, 2021 at 12:01 PM
When will my account be approved?
The approval of your account usually takes 1-3 working days. 
Mo, 22 Mär, 2021 at 12:03 PM
How do I delete my account?
To delete your account, please follow the instructions:  You will find the option to cancel your account in your settings. Here, just click the button “Ca...
Mo, 22 Mär, 2021 at 12:06 PM
How does ReachHero work?
In our Influencer-handout, we explain how ReachHero works. Just take a look it.
Mo, 22 Mär, 2021 at 12:24 PM
Why is my address data incorrect?
Since our system works with Google Maps, please make sure that you enter your address correctly and, if possible, use the address suggested by Google Maps....
Mo, 22 Mär, 2021 at 12:50 PM
Why can’t I connect my social media channel?
You have probably already registered with ReachHero in the past and connected your social media channel to this account.  Each social media channel can...
Mo, 22 Mär, 2021 at 12:57 PM